Frequently asked questions

Book online in about ninety seconds using the reservation form, email support@buktryp.com, or call 1-855-255-6622 at any hour. You will receive a written confirmation with the flat rate, the vehicle class and the chauffeur's details before the journey.

Airport transfers are usually fine with 12 to 24 hours' notice, and we accept same-day bookings subject to availability. Weddings, proms and large group movements should be booked several months ahead, especially for Saturdays between May and October.

Yes for point-to-point transfers. The figure in your written quote includes the vehicle, the chauffeur, fuel and return positioning. Tolls, parking and any venue fees are passed through at cost and shown separately. Nothing is added for traffic or weather.

Nothing, from your side. Every airport booking is tied to your flight number and tracked from departure. If the flight is late, early or diverted, dispatch adjusts automatically. International arrivals include 60 minutes of free wait time, domestic 30 minutes.

Yes, at no charge — infant, convertible and booster seats. Tell us the child's age and weight when booking so the correct seat is fitted and installed before pickup, as Ontario law requires.

Visa, Mastercard, American Express, Interac e-Transfer and corporate account invoicing. Cards are pre-authorised rather than charged until the journey is complete.

Gratuity is not included in published rates. Where a service charge is applied for group and event bookings it is stated clearly on the quote before you confirm.

Yes. We cover the entire GTA, most of southern Ontario, and run long-distance work to Ottawa, Montréal, Quebec City and cross-border to Buffalo, Detroit, New York and Boston.

Yes. Cross-border journeys require valid travel documents for every passenger. We brief you before departure and check live wait times at the Peace Bridge, Rainbow Bridge, Queenston-Lewiston and the Ambassador Bridge when planning your departure time.

Cancel 12 or more hours before your pickup time and there is no charge. Inside 12 hours the full fare applies and the booking is treated as a no-show. Cancellations caused by a cancelled or diverted flight are never charged, whatever the notice.

Every vehicle is commercially plated and insured for passenger transport, and every chauffeur holds the municipal vehicle-for-hire licence required to operate in Toronto and the surrounding regions.

Yes. Add stops to a point-to-point booking for a small per-stop charge, or book hourly, in which case stops and waiting time are included within your block.

Yes. Tell us your requirements at booking. We provide vehicles with low step-in and grab handles, chauffeur mobility assistance, and can arrange a wheelchair-accessible vehicle with advance notice.

The fleet is entirely non-smoking and non-vaping. Alcohol is permitted only in licensed party buses and stretch limousines, and only when every passenger on board is 19 or over.

An itemised receipt is emailed automatically when the journey ends. Corporate accounts receive a consolidated monthly invoice with cost-centre codes and a CSV export for your expense system.